Managers’ Emotional Intelligence Skills and Organisational Performance in Selected Telecommunication Companies in Lagos State, Nigeria
Keywords:
Emotional Intelligence Skills, Organisational Performance, Telecommunication Companies.
Abstract
This study examines emotional intelligence skills and organisational performance in the Nigerian telecommunication sector. To achieve the objective of the study, survey research design was used for data collection. The study relied heavily on quantitative method by using a structured questionnaire which was administered on the employees of three selected telecommunication companies, MTN Nigeria, Airtel and Globacom at their Head offices respectively. The study adopted stratified sampling technique to administer Five hundred and thirty-three (533) questionnaires with three hundred and forty-two (342) (i.e. 64 percent) valid responses. The Cronbach’s Alpha reliability test of all the variables indicated 0.87. Data gathered were analyzed through descriptive and inferential statistics. The findings revealed that Managers’ emotional intelligence skills have no significant effect on organisational performance. The implication of this finding is that most managers in private sector tends to be interested in regulations, monitoring and evaluating subordinate’s performance without caring for their feelings and emotions. Therefore, it is recommended that the telecommunication companies should expose their managers to trainings that focus on the acquisition of emotional intelligence skills all in a bid to achieve their corporate objectives.
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References
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ILO. (2016). Workplace stress: A collective challenge. World day for safety and health at work. Retrieved April 16, 2020 from https://www.ilo.org › events › safeday › WCMS_535003
Jablin, F. M. (1979). Superior-subordinate communication: The state of art. Psychological Bulletin, 86(9), 1201-1222. https://doi.org/10.1037/0033-2909.86.6.1201
Jafri, M. H., Dem, C., & Choden, S., (2016). Emotional intelligence and employee creativity:Moderating role of proactive personality and organisational climate. Business Perspective Research, 4(1), 54–66. https://doi.org/10.1177/2278533715605435
Jelinek, R., Ahearne, M., Mathieu, J., & Schillewaert, N. (2006). A longitudinal examination of individual, organisational, and contextual factors on sales technology adoption and job performance. Journal of Marketing Theory and Practice, 14(1), 7-23 Retrieved from https://www.jstor.org/stable/40470245?seq=1#metadata_info_tab_contents
Judge, T. A., & Zapata, C. P. (2015). The person–situation debate revisited: Effect of situation strength and trait activation on the validity of the Big Five personality traits in predicting job performance. Academy of Management Journal, 58(4), 1149-1179. https://doi.org/10.5465/amj.2010.0837
Karamustafa, E. Y & Ozlem, S. (2018). The relationship between emotional intelligence and employee engagement with the moderating role of gender. International Journal of Economics, Business and Management Research, 2(02), 586-603 Retrieved from https://www.researchgate.net/publication/324774369_The_Relationship_between_Emotional_Intelligence_and_Employee_Engagement_with_the_moderating_role_of_Gender
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Kelly, E. J., & Kaminskienė, N. (2016). Importance of emotional intelligence in negotiation and mediation. International Comparative Jurisprudence, 2, 55–60 https://doi.org/10.1016/j.icj.2016.07.001
Lakshmi, K. N. & Sekhar Rao, K. S. (2018). A study on role of emotional intelligence on employee performance. International Journal of Civil Engineering
and Technology, 9(3), 440-448 Retrieved from http://www.iaeme.com/MasterAdmin/Journal_uploads/ijciet/VOLUME_9_ISSUE_3/IJCIET_09_03_044.pdf
Law, K. S., Wong, C. S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of Applied Psychology, 89(3), 483. https://doi.org/10.1037/0021-9010.89.3.483
Le Pine, M. A., Zhang, Y., Crawford, E. R., & Rich, B. L. (2016). Turning their pain to gain: Charismatic leader influence on follower stress appraisal and job performance. Academy of Management Journal, 59(3), 1036-1059. https://doi.org/10.5465/amj.2013.0778
Levitats, Z., & Vigoda‐Gadot, E. (2017). Yours emotionally: How emotional intelligence infuses public service motivation and affects the job outcomes of public personnel.
Public Administration, 95(3), 759-775. https://doi.org/10.1111/padm.12342
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Published
2019-12-27
How to Cite
Anyim , F. C., & Ilesanmi, A. (2019). Managers’ Emotional Intelligence Skills and Organisational Performance in Selected Telecommunication Companies in Lagos State, Nigeria. The Millennium University Journal , 4(1), 21-32. Retrieved from http://www.themillenniumuniversity.edu.bd/journal/index.php/TMUJ/article/view/27
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Copyright (c) 2019 Francis Chukwudike Anyim, Ayodeji Ilesanmi
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